Return & Exchange Policy

We want every DLH Queen to love her hair. Because our products are customized and considered personal-use items, we have specific guidelines for returns and exchanges.

All custom wigs and customized orders are final sale.

Because each unit is made according to the customer’s selected specifications, we cannot accept returns, exchanges, or cancellations once production has begun.

Hair that has been worn, washed, colored, chemically processed, cut, altered, installed, or otherwise manipulated is not eligible for return or exchange.

If you believe you received an incorrect or damaged item, please contact us as soon as possible after delivery.

Please provide your order number and clear photos or videos showing the issue.

The item may need to be returned for inspection before a resolution is provided.

If Debbieluxuryhair determines that an item qualifies for a return, the item must be unused, unworn, unaltered, and in its original condition.

Approved returns may be eligible for store credit rather than a cash refund, depending on the circumstances.

The following are generally not eligible for return or exchange:

• Custom-made wigs
• Worn or installed wigs
• Washed or colored hair
• Cut or altered lace
• Hair that has been chemically processed
• Used hair products
• Items damaged through customer handling or improper care

Please review your order carefully before submitting payment. Once production has started, changes or cancellations may not be accepted.

By placing an order with Debbieluxuryhair, you acknowledge and agree to this Return & Exchange Policy.

Nothing in this policy limits any rights you have under applicable law. Where this policy and the law disagree, the law wins.