Policies
Returns and exchanges
What can be returned, and the hygiene limits on hair.
This wording is a draft prepared for review. It has not been checked by a solicitor and is not yet the operative policy.
The hygiene restriction, plainly
Hair is a hygiene-sensitive product. Once a wig has been worn, washed, cut, coloured, or had its lace cut, it cannot be resold, and we cannot accept it back.
That is not a way of avoiding returns it is the same reason you would not want to receive a piece somebody else had worn.
What we will take back
An unworn piece in its original packaging, with any seals and lace intact, within the return window.
Anything that arrives damaged, incorrect, or not as described always, and we cover the return postage in that case. Send us a photograph and we will sort it.
Your statutory rights
Nothing here removes rights you have by law. UK customers have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013; US customers have rights that vary by state. Where this policy and the law disagree, the law wins.